Return Policy
All returns must be notified within 10 days of delivery. All returns must be accompanied by an Return Authorization (RA) number. You can request an RA number by sending an email to sales@justjdm.com.au. In your email please include the following:
Order number
Reason for returning
Your name
Phone number and email address
General Return Guidelines
Within 5 days of receipt of your order, you may return products that:
Are in their original packaging/unopened
Have original manufacturer information
Are not damaged
Do not have missing parts
These returns still require an RA number (see above).
All return freight charges must be prepaid by the customer. There are no refunds on freight. The cost of shipping will be credited only in those instances where the return is a result of our error.
Accounts
All accounts become due to JustJDM on the 13th of the month.
Damaged Products
Before signing for your package, make sure the box or packing tape has not been damaged. If box looks like it has been tampered with or damaged during shipping, do not sign! If your product has been damaged in shipment, you must contact us within 24 hours of receipt. Please email us immediately at sales@justjdm.com.au. We will respond within 24 hours and will guide you through a return and replacement process.
Manufacturer Warranty
Some aftermarket products supplied by Just JDM may void your car manufacturer warranty. It is the responsibility of the customer to check this before fitting any aftermarket performance part. Just JDM can not be held accountable in any way for any damage to your car incurred from fitment of aftermarket performance products.
Just JDM sells parts that require skilled installation. If you do not possess these skills, we highly recommend you locate a shop that is familiar with, and is qualified to install the parts you desire. We will not warrant parts that have not been installed by a professional Authorised Mechanic.
Just JDM sells parts that are for off road use only, and may never be used on cars driven on public roads.
